Frequently Asked Questions Find all your answers here.


Availability

What is available in my area?

For Fiber Optic: Currently, it is not possible to order Fiber as we are only beginning to install the fiber in the ground. To help us to determine where we should install the fiber, please tell us where we should go next! Click here to let us know and stay up to date on Innova's progress.

For DSL: If the AT&T equipment is installed in your area and the connections are not already full then you will be able to subscribe to DSL. To find out if your area meets these requirements please call us at 864.888.4911.

For Dial-Up: The only requirement for Dial-Up is that you have a AT&T landline. Our Dial-Up is not capatible with Vonage or Magic Jack.

Why can't I just enter my phone number to figure out availability?

We used to offer this in the past. However, we found that the margin of error was simply too great. Too many times it would give people the wrong answer. To be absolutely sure, it is best to give us a call at 864.888.4911.

Fiber Optic Internet

What is Fiber Optic Internet?

Fiber optic networks use light waves to transmit information over glass or plastic fibers. Whereas your DSL or dial-up connection uses copper wiring to transmit electrical signals.

Why do I care?

Fiber optic networks offer much higher speeds than traditional connection types such as DSL and Dial-up. Fiber Optic is generally hundreds of times faster than your average DSL connection. With a fiber connection you can easily achieve download rates of 20 to 100Mbps or more and upload rates to match. Compare this to 6 Mbps with DSL and 56 Kbps with Dial-up and the 1 Mbps or less upload rates you are currently getting.

Can I get Fiber Optic Internet in my area?

Currently, it is not possible to order Fiber as we are only beginning to install the fiber in the ground. To help us to determine where we should install the fiber, please tell us where we should go next! Click here to let us know and stay up to date on Innova's progress.

DSL

What are the requirements for DSL?

The only requirement for DSL is that you have a AT&T landline.

Can I get DSL in my area?

If the AT&T equipment is installed in your area and the connections are not already full then you will be able to subscribe to DSL. To find out if your area meets these requirements please call us at 864.888.4911.

Dial-Up

What are the requirements for Dial-Up?

The only requirement for Dial-Up is that you have a AT&T landline. Our Dial-Up is not compatible with Vonage or Magic Jack.

Can I get Dial-Up in my area?

If you have an AT&T landline then yes!

Ordering

How can I order Fiber Optic Internet?

Currently, it is not possible to order Fiber as we are only beginning to install the fiber in the ground. To help us to determine where we should install the fiber, please tell us where we should go next! Click Here to let us know and stay up to date on Innova's progress.

How can I order DSL or Dial-Up?

Just give us a call at 864.888.4911!

Support
Stay in the Loop

Fiber Optic Internet will begin operating in the next couple of months! Until then, voice your interest and we will keep you in the loop and inform you when it becomes available.

I'm Interested